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Our Safe Re-Opening to All Families and Clients

During this unprecedented health crisis where we feel our industry can add the value of providing safe, in home care for families. We are now open to service all families for childcare and feel we play an important role in the solution of the childcare crisis.  We are offering all standard services during this time such as short and long term care options, as well as Camp@Home for the summer, and School@Home for eLearning support offering Private Educators and homeschooling support options for the end of the school year and when the fall arrives.

Our Care Providers are following strict health care protocols to ensure your family’s safety and we ask our families to provide that same consistency and transparency. Our Care Providers are being vaccinated as quickly as supplies are available at the current time.  While we do take vaccination requests, we can not require it of our staff at this time.  Thank you for your support in our efforts to keep everyone healthy.

Family Policies

Introduction Health Check in Call-For on call cases we are encouraging both Care Providers and Families to communicate during introductory calls on the health status of both your Family and the Care Providers assigned. Please keep Crunch Care informed on any and all scheduling changes. The health of Care Providers and Families are equally important. Transparency from both parties with regards to illnesses is key to containing the spread of viruses. In light of this, we are asking Care Providers and Families to fully disclose any illnesses when requests are placed and take temperatures of families members before having one of our employees in their homes.  We are also requiring our Care Providers to wear face masks and take their temperatures before going to their case assignments.  We are evaluating sick coverage by the case for families during COVID-19 so please be clear about any symptoms anyone in the household is experiencing.

Best Efforts and Requirements-As our policy has always been in the past and remains the same, our Care Providers are not required take cases offered to them and retain the right to cancel; we will make our best effort to refill your case if a cancelation occurs and do everything we can to provide safe and secure services.

School Closure and Office Closures-We understand with school and office closures, event cancelations, and other overall protective practices that there will be an increase in demand for in-home care and will do our best to accommodate with everyone’s health in mind. Please put your requests in as early as possible. We will ask that our Care Providers come prepared to educate, do activities, and plan stimulating days for your children.  Should you opt to hire a Private Educator the same health practices will be followed.

Cancelation Upon Arrival-If a Care Provider arrives at your home and you are uncomfortable with them staying due health reasons immediately notify our office. Email oncall@crunchcare.com and or call 877-553-4231, ext. 89.

We will be unable to provide care under the following circumstances:

  •  A member of the household has tested positive for COVID-19
  • A member of the household was in close contact with a confirmed case within the past 5 days and is not current on vaccinations
  • A member of the household has been directed by health authorities, school,
    or employer to self-quarantine
  • A member of the household is exhibiting cold or flu-like symptoms such as fever, cough, or shortness of breath

Care Provider Policies

Introduction Health Check in Call-For on-call cases we are encouraging both Care Providers and Families to communicate during introductory calls on the health status of both the family and the Care Providers. Please keep Crunch Care informed on any and all scheduling changes.  Check your temperature prior to leaving for any case and wear a face mask when on your shifts.  The health of Care Providers and Families are equally important. Transparency from both parties with regards to illnesses is key to containing the spread of viruses. In light of this, we are asking families to fully disclose any illnesses when requests are placed.
Case Acceptance Policy-As our policy has always been in the past and remains the same, you are not required to take cases offered to you if you do not wish to work that assignment; we do ask that you keep the agency informed of your health status. We are here to support you in any way that we can.
School/Office Closures-We understand with school and office closures, event cancelations, and other overall protective practices that there will be an increase in demand for in-home care and will do our best to accommodate with everyone’s health in mind. Please be prepared to go to your cases with activity planning in mind and home-based educational activities.
Cancelation Upon Arrival-If you arrive at a home and you are uncomfortable staying due to one of the Family members being sick related to lack of transparency notify the Family immediately along with our office. Email oncall@crunchcare.com and or call 877-553-4231, ext. 89. Do not use the feed as your primary form of communication.

Best Practices and Training

To learn more about the novel coronavirus and keep up with the latest developments, see the About Coronavirus Disease 2019 and CDC’s Frequently Asked Questions and Answers webpages. For information about handwashing, see CDC’s Handwashing website. Your patience and understanding are appreciated as we keep up to date with everything that is happening. We’re focused on the future and we’re going to keep working hard to keep Care Providers, parents, and children safe and healthy. Thank you for your support and patience during this challenging time.
Please understand that our Care Providers are given instruction on the following best practices related to health:

The importance of frequent handwashing with soap and water (or using hand sanitizer where soap and water are not available), including:

Before and after handling food, feeding a child, or eating.

Before and after using the toilet, changing a diaper, helping a child use the bathroom (and washing the child’s hands), giving medicine, or wiping a child’s nose or mouth or tending to a cut or sore.

After working in sandboxes or similar play areas.

After handling wastebaskets or garbage.

Ensure cleaners and disinfectants are used in a manner that does not endanger employees or children in the home.

Establish a daily system to check with parents and guardians on the status of their children if you are alone with them.

Obtain e-mail addresses and home, work, and mobile phone numbers from parents and guardians of children in the home you are working in.

Create and test communication systems with parents and guardians.

Provide parents and guardians with information from the CDC on COVID-19 symptoms, transmission, prevention, and when to seek medical attention as needed.

Perform your health check-in calls prior to going to a case.

Care Providers are asked to establish a plan for children who become sick when you are on a case:

Procedures for contacting parents and guardians and criteria for seeking medical assistance.

Notification of our offices immediately by calling 877-553-4231.

With your best health in mind,

Stacie Steelman
CEO, Founder

Updates

Latest Protocols related to Covid 19 Updated 1/13/22

Covid-19 Prevention Plan